FAQ

FREQUENTLY ASKED QUESTIONS

 

Are the products at Puccissime washable?

Yes- We recommend washing all products by hand with cold water. Although, our customers have used washing machines in the past and the products have come out fine, we do not guarantee any damages caused by washing machines.

DO NOT TUMBLE DRY! DO NOT BLEACH!

 

What if the harness doesn't fit my dog?

We suggest that you check the size chart inserted in your desired product page carefully before ordering for your pooch. For our one-click harness, watch the short video on how to measure your dog properly. Here is the link

 But in any case, if the product does not fit your dog, we are happy to accept return and issue a full refund within 15 days of the purchase.

Unfortunately, we will not pay for the return postage. 

 

What payment methods do you accept?

We do accept most major credit cards such as: Visa, MasterCard, and American Express. We also provide accelerated safe payment methods such as; PayPal, Shopify pay, Apple Pay and Google Pay.

 

Is any exchange or refund possible?

If you are not satisfied with the item you bought, exchange or refund is possible in the 15 days following your order. Please email us at ahoo@puccissime.com to inform us of the reason of the problem and we will then explain the procedure to follow.

 

How long will it take for my order to be processed and shipped out?

Most orders are shipped within 1 to 3 business days. However in very rare occations, it may take up to 7 days to ship. We will let you know if there is a delay in dispatching your item.

 Please allow 3 to 5 working days for a delivery in Canada, and 2 to 10 working days for a delivery within the United States. For an international delivery, shipments may take 8 to 15 business days depending on the destination country.

 

Which courier services do Puccissime normally use?

Within Canada, we deliver by Canada Post or UPS. For overseas deliveries, it will be by UPS or DHL (next day delivery).

All shipping services we use are tracked and by air. The tracking number will be sent to you once your parcel is dispatched.

 

How Do I Qualify for Free Shipping?

Free shipping is available for all orders that are $99 or over.

 

Where are your products made?

All of our products are hand made in North America. We use high quality and unique fabrics and materials to design and create your special collections.

 

I have a white dog. Will the Colour Bleed?

All of our fabrics have been pre washed and are 100% colour fast.

 

Can I use my own leash with the harness?

We would of course love you to add a matching leash to add to the glam but feel free to use your own leash. Any standard leash in the market would work with our harnesses.

 

How is the bow tie attached to my dog?

Two small elastic fabric bands are sewed on the back of the bow tie, allowing it to slide on the collar, making put on and take off easy. So your dog can wear the collar separately or with the bow tie if you wish.

 

What happens if the product breaks? How long is it guaranteed for?

Puccissime Pet Couture guarantee 100% money back within 15 days of delivery date. Although, we are not responsible for any damage to the merchandise that is caused by your dog. Please supervise your pet while using the item.

Unfortunately, we will not pay for the return postage.