FAQ

FREQUENTLY ASKED QUESTIONS

 

What's a difference between your One-Click (easy wear, no choke) harnesses and other styles in the market?

- Do you struggle putting on a harness on your pooch?

- Does your dog's current harness make him choke?

- Does your pooch have breathing problems? 

- Does your dog often rubs her eyes against your legs or furniture ?

If your answer to any of the questions above is yes, you need to consider changing your dogs harness. 

 Unfortunately most of common harnesses available at the pet stores are not the best options to use on your precious pup.  Not only they are complicated and time-consuming to put on, they also may create rubbing and chafing in short-haired dogs. In regular harnesse, the front strap sits very close to the dog's neck and results in choking. 

Our unique one-click harness design is an inspiration based on a Norwegian dog harness which originally was designed for active dogs trained for pulling sleds, jogging and cycling. They prevent chafing while being active. The one-click buckle hassle-free style makes it very easy for you to put on the harness on your dog. Not only they are practical, they also follow the latest fashion trend enabling your pooch to be comfortable while looking stunning. 

Popular collars available in the market can increase or maintain health problems like headache, pressure on the eyes and breathing problems; especially with smaller dogs. Our special handmade harnesses ease the sensitive areas such as the spine, neck and head of your dog and prevent unnecessary pulling.You can ensure that your pooch will be comfortable in this design, with no tight fitting fabric around their neck. Our harnesses are adjustable around the chest.

Leopard print never really went away but this season it came back to stay! It is totally handmade. It's easy-to-wear design is to put an end to your dog's pulling habit. 

  • This lightweight one-click harness is loved by our clients.
  • Designed to be ultra soft and eco-friendly with 2 layers of mesh fabric for extra comfort
  • Made from light-weight ultra padded breathable mesh
  • Fully adjustable chest strap
  • It helps dog with breathing problems, collapsing trachea and bad backs. 

 

Are the products at Puccissime washable?

Yes- We recommend washing all products by hand with cold water. Although, our customers have used washing machines in the past and the products have come out fine, we do not guarantee any damages caused by washing machines.

DO NOT TUMBLE DRY! DO NOT BLEACH!

 

What if the harness doesn't fit my dog?

We suggest that you check the size chart inserted in your desired product page carefully before ordering for your pooch. For our one-click harness, watch the short video on how to measure your dog properly. Here is the link

 But in any case, if the product does not fit your dog, we are happy to accept return and issue a full refund within 15 days of the purchase.

Unfortunately, we will not pay for the return postage. 

 

What payment methods do you accept?

We do accept most major credit cards such as: Visa, MasterCard, and American Express. We also provide accelerated safe payment methods such as; PayPal, Shopify pay, Apple Pay and Google Pay.

 

Is any exchange or refund possible?

If you are not satisfied with the item you bought, exchange or refund is possible in the 15 days following your order. Please email us at ahoo@puccissime.com to inform us of the reason of the problem and we will then explain the procedure to follow.

 

How long will it take for my order to be processed and shipped out?

Most orders are shipped within 1 to 3 business days. However in very rare occations, it may take up to 7 days to ship. We will let you know if there is a delay in dispatching your item.

 Please allow 3 to 5 working days for a delivery in Canada, and 2 to 10 working days for a delivery within the United States. For an international delivery, shipments may take 8 to 15 business days depending on the destination country.

 

Which courier services do Puccissime normally use?

Within Canada, we deliver by Canada Post or UPS. For overseas deliveries, it will be by UPS or DHL (next day delivery).

All shipping services we use are tracked and by air. The tracking number will be sent to you once your parcel is dispatched.

 

How Do I Qualify for Free Shipping?

Free shipping is available for all orders to all around the world. 

 

Where are your products made?

All of our products are hand made in North America. We use high quality and unique fabrics and materials to design and create your special collections.

 

I have a white dog. Will the Colour Bleed?

All of our fabrics have been pre washed and are 100% colour fast.

 

Can I use my own leash with the harness?

We would of course love you to add a matching leash to add to the glam but feel free to use your own leash. Any standard leash in the market would work with our harnesses.

 

How is the bow tie attached to my dog?

Two small elastic fabric bands are sewed on the back of the bow tie, allowing it to slide on the collar, making put on and take off easy. So your dog can wear the collar separately or with the bow tie if you wish.

 

What happens if the product breaks? How long is it guaranteed for?

Puccissime Pet Couture guarantee 100% money back within 15 days of delivery date. Although, we are not responsible for any damage to the merchandise that is caused by your dog. Please supervise your pet while using the item.

Unfortunately, we will not pay for the return postage.