Every single item in our store is handmade. Puccissimé Pet Couture guarantees 100% money back within 15 days of delivery date for any reason. However, we are not responsible for any damage to the merchandise that is caused by your pet. Please supervise your pet while using the items.
RETURNING YOUR PUCCISSIME.COM PURCHASE
Your satisfaction is very important to us. Please review our no-hassle return policy for products purchased on puccissime.com. Items purchased that are in-stock may be returned within 15 days of the delivery date from the original purchase price, minus additional charges such as shipping, handling, etc.
ALL RETURNS MUST BE MADE BY MAIL:
Please review the following instructions in order to make sure that your return is processed correctly and quickly:
The product must be in its original packaging.
All unopened merchandise can be returned for a full refund.
You are responsible for all inbound and outbound shipping costs.
Items already shipped cannot be cancelled.
Credit for returned items will be given within 10 days after Puccissimé Pet Couture receives the item.
The return will be credited to whichever tender was used for the purchase (i.e. VISA, MC, PayPal)
For exchange products for a different style or sizing, there will be a $5 to $10 shipping cost plus the product price difference.
DAMAGED / DEFECTIVE PRODUCTS:
If you receive an item that is damaged and/or defective, Puccissimé Pet Couture will be happy to exchange your product. Shipping cost may apply. If the damage is caused by your pet as a result of scratching, chewing, etc. Puccissimé Pet Couture is not responsible and will not be held accountable for the damage.
Please note that customized and personalized items CAN NOT be returned or exchanged.